Shipping policy

PICKUP

We are now offering storefront pickup at Changheng Gold Smith Shop! Click here to find the location.

SHIPPING INFO

Orders that are available in stock will be shipped within 1-3 days of business days. Customized or preorders will take up to 7 days. We offer free shipping via Thailand's post for domestic orders and purchases up to $100 for international shipping by EMS. Orders that are shipped internationally, shipping charges will be deducted and are to be paid by customers during the delivery time. The cost of shipping will vary upon the weight of the order and distance.

SHIPPING & RETURNS POLICY

If you are not completely satisfied with your order. We offer returns and exchanges within 30 days of receiving your orders.

Please note that we have exceptions regarding our return and exchanging policy:

All engraved and customized orders are not accepted for return and exchange.
Returns must be unworn and in a saleable condition.
Every return must be sent back in original packing and accompanied by a receipt.

Please ship your return items to the following address:

Gail's Jewelry

32 Gemopolis Soi 6, Sukhaphiban 2 Rd, Dok Mai, Prawet, Bangkok 10250

REPAIRMENT

In case of a damaged item or has an item that has defect and needs to be repaired, we would highly recommend you to contact us and send us a photo of the product before shipping it back. It will take about 1-2 days for us to ship back your items.

Please note: All repair will be charged with 250 THB.